Elements and Performance Criteria
- Follow routine spoken messages
- Required information is gathered by listening and is correctly interpreted.
- Instructions and procedures are followed in an appropriate sequence for the task and in accordance with the information received.
- Clarification is sought from the workplace supervisor on all occasions when any instruction or procedure is not understood.
- Perform workplace duties following routine written notices
- Obtain and provide information in response to workplace requirements
- Specific, relevant information is obtained.
- Information is interpreted correctly.
- Information is written completely, accurately and legibly.
- Sources of required information are identified and appropriate contact is established.
- Personal interaction is courteous and enquiries are made clearly and concisely.
- Defined procedures for the location and storage of information are used.
- Complete relevant work-related documents
- A range of forms relating to conditions of employment is completed accurately and legibly.
- Workplace data is recorded manually or electronically using standard workplace forms and documents.
- Basic mathematical processes are used for routine calculations.
- Errors in recording information on forms and documents are identified and rectified.
- Reporting requirements to supervisor are completed according to organisational guidelines.
- Participate in workplace meetings and discussion
- Team meetings are attended on time.
- Own opinions are clearly expressed and those of others are listened to without interruption.
- Meeting inputs are consistent with the meeting purpose and established protocols.
- Workplace interactions are conducted in a courteous manner.
- Questions about routine workplace procedures and matters concerning conditions of employment are asked and responded to.
- Meeting outcomes are interpreted and implemented.